Conversational AI in South Africa’s BFSI Sector

July 13, 2024 ⚊ 1 Min read ⚊ Views 78 ⚊ TECH

Wondering how? Here’s an example. Imagine a professional sitting in Johannesburg urgently needing help with her bank account. Instead of enduring endless queues or navigating frustrating phone menus, she sends a quick WhatsApp message. Almost instantly, an AI-powered chatbot springs into action. It swiftly resolves her issue, making the process seamless and efficient.

Read details: https://www.gupshup.io/resources/blog/conversational-ai-enhancing-customer-experience-in-south-africa

Tags: conversational ai

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